Trust is the most important intangible component of any transaction - if the vendor and purchaser don't trust each other, then no transaction can be made. In our business it is even more important, as so much of the information and the buying experience that you depend on comes from our sales staff That is why we take customer feedback seriously - it is our mission to make the vehicle purchasing process as transparent and enjoyable as possible.
We encourage all customers to submit a review or testimonial after they have made a purchase with us. Fill out the form on the side of the page with your honest review of our dealership and we will review it as soon as we get it. We look forward to hearing from you!
Recently we bought a used Jeep Wrangler, and came to your service center for first time for Lube Oil Peace of Mind. Was very impressed with the good service - it was busy, but the service department was able to answer my various questions fully and precisely, including bout my transmission. Left feeling I got great service from knowledgeable honest people for reasonable price!
Don K + Vancouver, BC
My former mechanic could not diagnose the front end noise I took the car in for. You found it right away and the car drives like new again, thank you!
Darcy P + New Westminster, BC
Really appreciated the free loaner, and clean car on pick up - inside and out!
Katherine G + Vancouver, BC
Hanson always delivers extraordinary customer service - amongst the best I have seen in any industry or occupation!! he is fast, efficient and appropriately personal - makes you feel like you are the only person he is dealing with (and I can tell how busy he is!) - he definitely stands out as a shining star and outstanding example of what service should be - thank you Hanson!
Peter H + Delta, BC
My sales person Michael was excellent and he's very personable and friendly I definitely recommend him!
Korean L + Mission, BC
I was really impressed with Hanson Mak. He has excellent customer service skills. He is very knowledgeable and any question I had, he got me the answer. There were no surprises when I got my bill. He is a very kind man and enjoyed speaking to him about the details regarding what was needed to be serviced. Kudos to Hanson. Great guy working for your organization. He did not get stressed even though he was in high demand. He was polite at all times and did not mind going back and forth as I came up with more questions. Sure I would come back. He made me feel welcome and not a bother!
Patricia G + Vancouver, BC
I was looked after by service department and I have to say he was terrific. I needed to have my vehicle serviced in very little time and he managed to get everything done for me in less than hour!! Really impressed!
Gail E + New Westminster, BC
I recently had my car towed to the dealership for service. The Service person department was very good in keeping me informed. The single item for complaint was that there was a greasy heel print on the carpet in front of the driver's seat. The service was exactly as long as he had said. I was also most impressed with my experience.
Jim M + Vancouver, BC
Great buying experience (2013 DODGE RAM 1500 QUAD) without any high-pressure selling!
Graham H + Vancouver, BC
Just an overall great experience, Marty was extremely helpful as well as the rest of the staff involved in our purchase. Thanks!
Janet P + Maple Ridge, BC
As always very friendly and quick service, keep up the good work!
Hessel V + Vancouver, BC
Thanks for a great experience! Sasha and Lyn are a great asset to your business. I never thought a sale - through delivery could happen so fast - well done!
Brendan R + Vancouver, BC
We found staff to be particularly helpful in finding the answers to our questions about child car seats.
Jane B + Vancouver, BC
Gord is a great service manager. He always goes beyond What is expected!
Tracey D + Burnaby, BC
Always excellent service and always in good hands with you folks! I know my jeep is well taken care of!
Janette B + Vancouver, BC